Responsible Gambling at The Clubhouse

Hundreds of Games, One Simple Promise: You Stay in Control

The Clubhouse carries a library that runs into the hundreds: pokies from classic three-reelers through to cinematic Trueways titles, table games in every popular variant, and a live dealer floor running around the clock. That scale is part of the appeal, but it's exactly why safer gambling tools matter. When there's always another game to try, always another spin to chase, having a firm framework around your own play keeps the experience what it should be: entertainment, on your terms, within your means.

This page sets out the tools we make available, how self-exclusion works, how to set a limit step by step, the signs worth watching for in yourself or someone close to you, and where to find real help in Australia. Nothing here is optional small print. It's the part of the site we want you to read before you deposit, not after something's gone wrong.

What Safer Gambling Tools Are For

Safer gambling tools exist to put a ceiling on decisions made in the moment. Pokies and live tables are built to be fast, immersive and rewarding to watch, which is precisely what makes them enjoyable and precisely why a clear head at 2pm on a Tuesday can make different calls than the same person at midnight after a losing run.

The tools below don't stop you playing. They stop you playing past a line you drew for yourself while you were thinking clearly. A deposit limit set on a calm afternoon does the job a New Year's resolution can't do at 1am: it holds, automatically, regardless of how the session is going.

We built these controls around three separate needs. Some players want a hard cap on money in, so a deposit or loss limit fits. Some want a nudge on how long they've been at the screen, which is what session reminders and reality checks are for. And some players need a complete break, sometimes short, sometimes indefinite, which is what self-exclusion covers.

None of these tools require you to explain yourself. You don't need a reason to lower a limit, and you don't need to justify a break. The request itself is enough. Where a change loosens a limit rather than tightening it, expect a short cooling-off period before it takes effect, which is standard practice and exists so a limit can't be undone in the same frustrated moment that prompted wanting to raise it.

Age verification sits underneath all of this. The Clubhouse is strictly an 18+ platform, and every account is subject to identity checks before withdrawals are processed, which also means these controls apply to a verified adult, not a shared or underage account.

Self-Exclusion and How It Works

Self-exclusion is the most complete tool on offer: it closes your account to new deposits and gameplay for a period you choose, and it's designed for situations where a limit isn't enough and what's needed is a clean break from the platform entirely.

Choosing a Length That Fits

You can generally request a short break measured in days or weeks if you just need space to reset, or a longer exclusion measured in months if the pattern has been building for a while. Some players choose an indefinite exclusion with no fixed end date, which is treated as permanent unless you formally request reinstatement well after the fact.

What Happens Once It's Active

Once self-exclusion is confirmed, the account can't deposit, can't open a game, and any bonus offers or marketing emails tied to that account stop arriving. This isn't a soft lock that a support chat can quietly lift on request; it's designed to hold for the period you set, which is the entire point.

Ending a Self-Exclusion Early

Short cooling-off style exclusions typically run their course automatically. Longer or indefinite exclusions are not lifted on impulse: there's usually a waiting period built in even once you ask to return, precisely so the decision to come back gets the same careful distance as the decision to leave did.

If gambling has affected more than one account or platform, self-exclusion here is a genuine start, but pairing it with support from Gambling Help Online gives you a wider safety net than any single site can provide alone.

Safer Gambling Tools at a Glance

All five sit in the same part of your account, so you're never hunting through menus to find them once you know where to look.

Setting a Limit

Setting a deposit or loss limit takes a few minutes and doesn't require any explanation on your part. Here's the practical sequence:

1. Log into your account and open the responsible gambling or account settings section.
2. Choose which limit you want to set: deposit, loss, or a combination of both.
3. Pick the time frame that suits how you play, whether that's daily, weekly or monthly.
4. Enter the figure you're comfortable with, thinking about what you can genuinely afford to lose rather than what you hope to win back.
5. Confirm the change. A limit that tightens your spending applies straight away.
6. If you later want to raise the limit, submit the request and expect a short waiting period before the higher figure takes effect.
7. Review the limit periodically, especially after a change in income or personal circumstances, and adjust it downward any time it no longer feels right.

A useful habit is to set the limit before the first deposit, not after a session that's already gone further than planned. Treat it as part of setting up the account, alongside verifying your details.

Recognising the Warning Signs

Problem gambling rarely announces itself with a single dramatic moment. It tends to build gradually, through small shifts in behaviour that are easy to explain away individually but add up to a clear pattern over time.

Watch for these signals in yourself or someone you're close to:

• Chasing losses by increasing bet size or session length to try to win back what's gone.
• Spending more time or money than you planned before sitting down to play, on a regular basis.
• Using pokies or live tables to cope with stress, boredom or low mood rather than for entertainment.
• Borrowing money, dipping into savings, or being evasive with family about how much you've spent.
• Feeling irritable or anxious when trying to cut back or stop, or lying about how often you play.
• Neglecting work, study or relationships because time or attention has shifted toward gambling.

One or two of these on their own aren't necessarily cause for alarm. A cluster of them, especially if they're getting worse rather than better, is worth acting on early rather than waiting for a crisis point. Early action, through a limit, a time-out, or a conversation with a support service, is far easier than repair work later.

Where to Get Help Locally

Support is available around the clock in Australia, independent of any casino account, and it's confidential. Gambling Help Online can be reached on 1800 858 858, any hour of any day, or through gamblinghelponline.org.au, where you'll find live chat, counselling referrals and practical financial guidance.

If you're supporting a partner, parent or friend rather than dealing with your own play, the same service takes calls from family members and can point you toward resources built specifically for that situation. You don't need to wait until things feel serious enough to justify calling.

For anyone in immediate personal crisis, Lifeline is reachable on 13 11 14, separate from gambling-specific support but there for the moments that need it.

The Clubhouse is strictly an 18+ platform. If gambling has stopped being enjoyable, or you notice it costing more than it should in money, time or peace of mind, using the tools on this page and reaching out to Gambling Help Online are both genuine, judgement-free steps.

Frequently Asked Questions

How quickly does a deposit limit take effect once I set it?

A new or lowered deposit limit applies immediately once confirmed in your account settings. If you later ask to raise an existing limit, that increase is delayed by a cooling-off period rather than taking effect straight away.

Can I reverse a self-exclusion once it's started?

Short cooling-off exclusions run their course automatically and end on schedule. Longer or indefinite self-exclusions are not reversed on request alone; there's a waiting period built in after you ask to return, so the decision gets the same care as leaving did.

Does self-exclusion stop marketing emails and bonus offers too?

Yes. Once self-exclusion is active on your account, promotional emails, bonus offers and any tournament invitations tied to that account stop being sent for the duration of the exclusion.

Is Gambling Help Online only for people who already have a serious problem?

No. Gambling Help Online takes calls from anyone with a question or concern, including people who just want to talk something through early, and from family members worried about someone else's play, not only people in crisis.

Do I need to give a reason to set a loss limit or take a time-out?

No reason is required for either tool. Requesting a loss limit or a time-out is enough on its own, and support staff won't ask you to justify the decision before applying it to your account.